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Frequently asked questions

Short answers about working together, hosting, email and support, without jargon.

Working together

How do I request a quote?

Use the contact form or email info@assist2go.nl. Tell us briefly what you need. You will receive a quote with clear agreements.

Who does Assist2go work for?

For companies and organisations across the Netherlands, from small businesses to SMEs. We only work with businesses.

Who will I be dealing with?

Usually one specialist who knows your situation. If a project needs extra expertise, we bring in a trusted partner.

Can I schedule a call first?

Yes. Choose Schedule a call or email us, and we will find a time together.

How quickly will I get an answer?

Usually within one working day. We are available Monday to Friday, from 09:00 to 17:00.

Hosting

What is included in managed hosting at Assist2go?

We host your website and email on servers in Europe. Among other things, you get:

  • hosting for your website
  • email addresses on your own domain, for example info@yourdomain.com
  • webmail, so you can read and send mail in the browser
  • an SSL certificate (https)
  • spam and virus filtering
  • setup and support by Assist2go
Where does my website run?

Your website and email run on servers in Europe. We manage the environment, including updates and security, as far as the quote covers them.

How long does it take before everything works?
  • New domain: DNS needs a few hours up to 24 hours, sometimes up to 48 hours.
  • Website: often within a few hours after DNS has propagated.
  • Email: works as soon as the MX records have propagated.
  • Moving from another host: depends on the size. We plan this together with you.
I have just moved over, what should I check?

We move your website and email for you. Afterwards you receive a welcome email with the webmail link and the IMAP and SMTP details. Then check:

  • whether you receive and send email, for example with a test email to Gmail or Outlook
  • whether your phone and laptop use the new settings
How do I request hosting or a domain?

Use the contact form or email info@assist2go.nl. You will receive a quote and we set everything up for you.

Email and webmail

How do I open webmail?

Use the link from your welcome email, or ask for the right link at info@assist2go.nl. Log in with your full email address and password.

How do I set up email in Outlook or on my phone?

Use IMAP and SMTP with the server details from your welcome email. Stuck? Email info@assist2go.nl and we will help you further.

My email ends up in spam or does not arrive

First check your junk folder. Still not working? Email info@assist2go.nl and we will take a look.

DNS and security

Can I change DNS myself?

We do that for you, so everything stays safe and stable. Email your request to info@assist2go.nl.

What about SSL (https)?

We set up and renew SSL for you. Do you see a certificate error? Report it right away at info@assist2go.nl.

Support

How do I report a fault or problem?

Email info@assist2go.nl with your domain name and a short description. That way we can look into it faster.

Quick setup

Email settings at a glance

These are the usual settings. Your welcome email contains the exact details.

Webmail
https://webmail.yourdomain.com
Webmail (central)
webmail.assist2go.nl
Username
info@yourdomain.com (full address)
IMAP
mail.yourdomain.com, port 993 (SSL/TLS)
SMTP
mail.yourdomain.com, port 465 or 587 (authentication on)
Support
info@assist2go.nl

One more question

Is your question not listed?

Go ahead and ask. We will help you with an answer or a proposal.

Request a quoteSchedule a call

info@assist2go.nlMon-Fri 09:00-17:00