IT support with one point of contact: help when something does not work

With remote help, we make a secure connection to your computer, with your permission. You see what we do on your screen and can stop it at any moment. We set up what is needed in advance, so the first time you need help is not the first time you try it out.

Most problems can be solved this way: settings that are wrong, programs that will not start, email that does not arrive. If a component is broken, a cable or a device, we come by.

A good report often saves an hour of searching. It helps if you tell us what you were trying to do, what happened instead of what you expected, since when it has been happening, whether it affects everyone or only you, and what you have already tried. A screenshot or the exact error message is usually worth the most.

A new colleague should be able to work on the first day. That means an account, a laptop, access to the right folders and an introduction. When someone leaves, the reverse applies: close off access, take back equipment and secure data. We work from a fixed checklist for both, so nothing is forgotten.

You can read more about the maintenance that prevents faults under IT management. For connecting systems and automating work, see integrations and automation.