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IT management in Amersfoort: what you get and how it works

With IT management someone takes over the maintenance of your computers, network and accounts, so that problems become the exception and not the rule.

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Management and support

Management prevents, support solves

The difference between IT management and IT support lies in the moment we start. With support you call when something is broken. With management the work is already done before you notice anything: updates are scheduled, the backup has been checked and a disk that is filling up is reported before it is full.

For an office in Amersfoort with between three and thirty workstations that is usually the sensible order. One major failure often costs more than the maintenance that would have prevented it, and your team stands still. Management therefore mostly means you no longer have to think about it.

Continuous

An example of what management includes in practice

What exactly is included, we adapt to your business. This is a breakdown as it could look for an average office:

Continuous

  • Monitoring of servers, backups and security alerts, with a notification to us before you notice anything
  • Updates of operating systems and programs, scheduled outside working hours
  • Creating, changing and closing accounts when someone starts, changes role or leaves

Periodic

What we check periodically

Part of the work follows a fixed rhythm. It is the work that is the first to be left undone in a busy office if you do it yourself.

  • Monthly: update user permissions, review licences and subscriptions and finish outstanding security updates
  • Every quarter: restore a backup to show that it works, and a short report on what was done and what stands out
  • Yearly: look at which devices need replacing and what that means for your planning and budget

Switching

How we switch from your current IT supplier

A switch does not have to be a risk. We plan it so your team does not notice it.

  1. Take inventory

    Which devices, accounts, subscriptions and agreements exist? Who is administrator of what, and is it in the company's name?

  2. Baseline check

    We check updates, security and backups and give you a list of what must happen at once and what can wait.

  3. Handover

    We request administrator details, domain and licences from the previous party, plan the handover outside working hours and only move when everything works.

  4. Start management

    We take over the management and agree how you reach us, what we report and when you hear from us.

What stays with you

You stay in charge of your own IT

You remain the owner of your accounts, your domain and your licences. They are in your company's name, not ours. Decisions that cost money or affect your way of working we never take without you: whether you buy a new laptop, which subscriptions you keep and who gets access to which files.

Do you already have an IT employee or a colleague who does this on the side? Then we complement what you do not want or cannot do yourself, such as monitoring outside office hours or knowledge of a specific system. If your business grows considerably, an in-house IT employee is often sensible in time, and then we work together with them.

Read on

More about IT in Amersfoort

Frequently asked questions about IT management in Amersfoort

What is the difference between IT management and IT support?
Management is the maintenance that prevents problems: updates, monitoring, backups and accounts. Support is the help when something does go wrong or when a user has a question. In practice they are often in one agreement, with management as the basis.
How long does it take to switch to a new IT manager?
That depends on the size of your environment. For a small office taking inventory and handing over is often quickly done, with more systems or a move to the cloud it takes longer. We make a plan in advance so you know when what happens.
What if the old supplier does not cooperate?
As the owner you can request the details of your own accounts, your domain and your licences. If that does not work amicably, we look together at the steps available. Usually it is a matter of asking and scheduling.
Can you also manage what is at our office, such as a server or NAS?
Yes, and we often advise moving it to the cloud where possible. What remains, we maintain and monitor. What goes to the cloud, we plan so your team does not stand still.
What happens if something goes wrong outside office hours?
What we monitor is reported to us, also outside office hours. What happens next and when someone responds is recorded in the agreements. That way you know in advance what you may expect and what not.

Working together

Let us see what your business needs

Request a quote or schedule a call. We usually reply within one working day.

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info@assist2go.nlMon-Fri 09:00-17:00